Support

Is WeightSnap free?

Yes! WeightSnap is free to download and use. We offer optional premium features for users who want more frequent AI coaching insights, but all core features including weight tracking, progress photos, comparisons, and Apple Health sync are completely free.

Where is my data stored?

All your data stays on your device. We don't have servers storing your personal information, weight entries, or photos. This means your data is as secure as your phone, and you have complete control over it.

Do I need to create an account?

No. WeightSnap works entirely without accounts. Just download and start tracking. This also means your data doesn't sync between devices - it lives on the device where you use the app.

How do I import my weight history from Apple Health?

During onboarding, you'll be prompted to connect Apple Health. You can also enable it later in Settings → Apple Health. Once connected, tap "Import from Health" to bring in your historical weight data. You can choose which entries to import.

Can I export my data?

Yes! You can export your weight entries to Apple Health (Settings → Apple Health → Export). You can also share individual comparison images and AI coaching insights using the share button.

How do the AI coaches work?

WeightSnap features 6 different AI coach personalities, each with their own style of motivation and feedback. When you request coaching insights, your weight data is securely sent to generate a personalized analysis. Your photos are never sent - only your weight numbers and basic profile info. Pick the coach that matches your energy!

What are the different AI coach personalities?

You can choose from: Supportive Mom (warm encouragement), Tough Love Dad (no-nonsense accountability), Coach Dre (high-energy hype man), Jordan (relatable teen energy), Sam (your blunt best friend), and Coach Alexis (professional trainer analysis). You can switch coaches anytime in Settings.

Is the AI coaching medical advice?

No. The AI coaching feature is for entertainment and motivation only. While the analysis uses your real data, it is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider with any questions about your health, diet, or fitness routine. Never disregard professional medical advice or delay seeking it because of something you read in the app.

How do I create a before/after comparison?

Tap the Compare tab, then select two entries with photos. You can view them side-by-side, use the slider view, or toggle between them. Add stats overlays and share directly to social media or save to your camera roll.

Can I add measurements to my photos?

Yes! When viewing a progress photo, tap to add measurement points. You can label body parts and enter measurements that will be saved with that entry. These measurements also appear in your comparison views to show progress beyond just weight.

How do I delete my data?

You can delete individual entries by swiping left on them in the timeline. To delete all data, go to Settings → Reset All Data. Uninstalling the app also removes all local data since nothing is stored on external servers.

Can I backdate entries?

Yes! When adding a new entry, tap the date field to select a different date. This is helpful for logging entries you forgot or importing historical data manually.

Why isn't the app syncing between my devices?

WeightSnap currently stores all data locally on your device and doesn't sync between devices. This is intentional for privacy. Cloud sync may be added in a future update.

The app crashed or something isn't working. What should I do?

First, try closing and reopening the app. If the issue persists, make sure you're running the latest version from the App Store. If you're still having trouble, please contact us at support@weightsnap.app with details about what happened and your device/iOS version.

I have a feature request or feedback!

We'd love to hear from you! Send your ideas to support@weightsnap.app. User feedback directly shapes what we build next.